Appointments

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Use anima

To book a routine or follow up appointment, telephone appointment or practice nurse appoinment please complete an Anima request. We offer face to face appointments or telephone appointment, as well as home visits if assessed as necessary by the GP. These appointments 10 minutes and are to discuss one medical condition per appointment.

Practice nurse appointments can also be made by called reception on 01892 511 833

If you have any issues using Anima please call reception on 01892 511 833 who will help you go through the process.

This request is then reviewed by a triaging team of green receptionist, paramedic and duty doctor. A member of the team will then contact you with appropriate outcomes via a message on your Anima account.

Our usual opening hours are Monday to Friday 8am to 6:30pm

We are not able to see walk-ins so please make an appointment before attending.

Telephone appointments

Our doctors conduct telephone appointments at given times. You will be offered a ten minute telephone appointment at an arranged time and the doctor will contact you. The doctor will try twice on given telephone number before asking the patient to rearrange an appointment. This is best used for simple requests or following up results. Please make sure we have your up to date telephone number.

Practice nurse appointments

Nurses appointments are available Monday to Friday from 8am to 6pm.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Please complete an Anima to request or use our secure online form

Information and advice for travelling abroad.

Visit our Travel Information page

Housebound patients can request a GP visit by calling the surgery on 01892 511 833

A GP will usually phone you before visiting to see if a visit is medically required today.

Visits are usually between 1:00pm and 3:00pm so it is best to ring us before 11:00am.

If you are booking for a relative it is really helpful to leave your contact details to gain more info before visiting. 

A single visit takes the same time as seeing 3 patients at the surgery so we are very grateful if you can get a lift or a taxi up to see us at the surgery if at all possible.

Enhanced Access is a service introduced by the NHS in October 2022. 

It requires GP Practices to provide additional appointments to patients during the evenings and weekends. 

This is being delivered at a PCN-level, meaning neighbouring GP practices have shared use of the service. 

Depending on your specific needs and the availability of services and clinicians, the practice may offer you an evening or weekend appointment at our network hub. 

Because this is a shared resource, each practice has a fair share of appointments with each clinician. For that reason, appointments are not accessible to patients to book directly themselves. 

Please note that this is not a walk-in service and the venue is not open for general practice enquiries. All requests still need to be made to your practice's reception team during our normal opening hours. 

Similar to Enhanced Access, Improved Access is where the surgery works alongside other practices in the area to offer extended hour appts and allow you the opportunity to speak with other health professionals such as a Clinical Pharmacists, Paramedics, Physiotherapists etc. 

The appointment you are offered might be at one of the following locations:

• Your registered GP practice 
• Another local GP practice
• At another local NHS Service 

What type of appointments are available? 

• Evening appointments between 6:30pm to 8:00pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals.
• On Saturdays, a clinical professional will be available between 8:00am to 12:00pm at a practice in your local area (times may vary).
• On Sundays and Bank Holidays a GP will be available between 9:00am to 12:30pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8:00pm Monday to Friday.