For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.



Submit a medical or admin request online and get the help you need - without waiting for an appointment.

Submit a request

Book an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.


Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent Cases / Telephone Triage

If you feel you need to be seen today but there are no appointments available you will be offered an emergency telephone call with the doctor, usually within 4 hours. The doctor will invite you in for assessment if it is medically necessary. If your concern is more urgent than this then you can call 111 for advice on what to do.

Book a Routine Appointment

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Use our online services
  4. Telephone: 01892 511 833

We offer face to face appointments, telephone and video calls, as well as home visits if assessed as necessary by the GP. 

Our usual opening hours are Monday to Friday 8:00am to 6:30pm

We are not able to see walk-ins so please make an appointment before attending.

Please don’t be offended if you are asked what the problem is when you ring to book an appointment. This is called Care Navigation and it’s about helping you get to the service you need!

Find out more about Care Navigation

Telephone Appointments

Our doctors conduct telephone appointments at the end of morning surgery. You will be offered a five minute telephone appointment at an arranged time. This is best used for simple requests or following up results. 

Practice Nurse Appointments

Nurses appointments are available Monday to Friday from 7.30am – 6.00pm.

 You can see the nurse for lots of reasons..

  • Childhood Immunisations
  • Travel Vaccinations
  • Cervical Smears
  • Dressings
  • Routine checks such as blood pressure or weight
  • Asthma/COPD/Blood Pressure/Diabetic reviews
  • Taking blood and administering regular injections
  • Ear syringing
  • Removal of stitches and assisting GPs with minor surgery
  • Health Promotion – The nurses are the backbone of our health promotion activities and can help with stopping smoking, weight loss, healthy heart and well person checks. Nurses also run their own clinics, managing patients with asthma, COPD, diabetes, heart disease and family planning.
  • NHS Health Check every five years between ages 40 and 74

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Housebound patients can request a GP visit by calling the surgery on 01892 511 833

A GP will usually phone you before visiting to see if a visit is medically required today.

Visits are usually between 1:00pm and 3:00pm so it is best to ring us before 11:00am.

If you are booking for a relative it is really helpful to leave your contact details to gain more info before visiting. 

A single visit takes the same time as seeing 3 patients at the surgery so we are very grateful if you can get a lift or a taxi up to see us at the surgery if at all possible.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01892 511 833.
  2. Cancel an appointment online
  3. Cancel using our online services
  4. Cancel through the NHS App

Out of Hours

Enhanced Access

Enhanced Access is a service introduced by the NHS in October 2022. 

It requires GP Practices to provide additional appointments to patients during the evenings and weekends. 

This is being delivered at a PCN-level, meaning neighbouring GP practices have shared use of the service. 

Depending on your specific needs and the availability of services and clinicians, the practice may offer you an evening or weekend appointment at our network hub. 

Because this is a shared resource, each practice has a fair share of appointments with each clinician. For that reason, appointments are not accessible to patients to book directly themselves. 

Please note that this is not a walk-in service and the venue is not open for general practice enquiries. All requests still need to be made to your practice's reception team during our normal opening hours. 

Improved Access

Similar to Enhanced Access, Improved Access is where the surgery works alongside other practices in the area to offer extended hour appts and allow you the opportunity to speak with other health professionals such as a Clinical Pharmacists, Paramedics, Physiotherapists etc. 

The appointment you are offered might be at one of the following locations:

  • Your registered GP practice 
  • Another local GP practice
  • At another local NHS Service 

What type of appointments are available? 

  • Evening appointments between 6:30pm to 8:00pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals.
  • On Saturdays, a clinical professional will be available between 8:00am to 12:00pm at a practice in your local area (times may vary).
  • On Sundays and Bank Holidays a GP will be available between 9:00am to 12:30pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8:00pm Monday to Friday.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy