Patient Participation Group

Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.

Patient Participation Group Committee

Together, we work to understand, elevate, and amplify the patient voice - ensuring every patient’s experience at Kingswood Surgery helps shape how care is delivered and improved.

Laura Toop - Chair

Laura brings over 25 years’ experience in leadership, change, and community development. After becoming a Kingswood patient during a period of major personal transition, she experienced first-hand the value of compassionate, connected care.

As Chair, she focuses on strengthening relationships between patients and the practice, ensuring every voice helps shape better healthcare experiences and outcomes.

Yvonne Massey - Vice Chair

Yvonne keeps the human touch at the heart of the PPG. With decades of experience in welfare, volunteering, and community support, she leads on patient-facing initiatives - including flu clinics and PPG fundraising - making sure patients feel welcomed, informed, and supported.

Elizabeth Malik - Community Connections Lead

With a background in teaching, mental health advocacy, and Citizens Advice, Elizabeth listens to patients where they are - in community groups, voluntary organisations, and local networks. She brings back insight that helps the practice understand what patients need beyond the consultation room.

Jane Al Kailani - Patient Experience Liaison

Jane draws on her experience in architecture, care, and community health volunteering. She champions the everyday realities of patient wellbeing - from living with illness to the importance of movement, confidence, and recovery - helping ensure our discussions reflect real life, not just policy.

Trevor Hurrell - Accessibility and Inclusion Lead

Trevor uses both professional and personal insight to keep accessibility at the forefront of PPG work. He champions better communication for patients who are hard of hearing or have unseen disabilities, reminding us that inclusion starts with how well people feel understood.

Oliver McKinley - NHS and Partnerships Adviser

Oliver brings valuable insight from his wider work within the NHS and health partnerships. His understanding of system priorities and pathways helps the PPG connect patient experience with the broader direction of local healthcare, supporting conversations that are informed, realistic, and future-focused.

Why does the Patient Participation Group (PPG) raise funds?

At Kingswood Surgery we are very fortunate to be supported by an amazingly dedicated groups of individuals who make up the PPG.

Some might ask, why does the PPG raise funds?

Kingswood PPG raises funds for the provision and maintenance of medical and/or ancillary equipment (additional) which is not normally available from statutory funds received from NHS England, the Integrated Care Board (ICB) and/or the Primary Care Network (PCN).

Recent PPG funds raised have contributed to new equipment including; height and weight machine with printer, mobile screens, vinyl desk chairs for consultation rooms as per Infection, prevention and control guidelines and additional chairs in the waiting room. We are also very grateful to the PPG for the provision of the Health Corner at Kingswood which enables patients to take their own blood pressure, height and weight to support GPs and other staff to assess patients more quickly because vital information has already been added to patient notes. All funds raised by the PPG will only be spent on equipment to support the patients at Kingswood Surgery.

Kingswood Surgery receives donations via book sales, raffles and other organised events such as; sponsored events.

Thank you for your ongoing support.

If you have any further questions about why the PPG raise funds please ask to speak to me:

Louise Buck, Practice Manager.