Ordering a repeat prescription

Repeat Prescriptions

There are several different ways to order your prescription.

Help the NHS by ordering online using the NHS AppPatient Access or eConsult.

  • Please do not come into the surgery to request your prescriptions, please use the request forms and box located in the foyer. 
  • For acute items you can email us, at: kmicb.kwsprescriptions@nhs.net. Emails need to include your name, your date of birth, the name of your GP surgery, the items you require and the name of the pharmacy that you would like to collect your prescription from.
  • Use the Online Form: Please only use this as a last resort as it requires a staff member to re-request the medication for you.

You should allow up to 72 hours for your presciption to be processed.


Medication can be delivered to your door by your nominaed pharmacy. This is subject to their terms and conditions, for which there may be a delivery charge.


For prescriptions-related queries, please call us direct using the surgery number (01892 511833) selecting Option 2 between 09:00am and 02:00pm Monday to Friday.


Please note: this is not a medication request line.








Problems ordering your prescription online?  

Use the Patient Access Support Centre before you call us.

We now send electronic prescriptions directly to local pharmacies. Please let us know which pharmacy you would like set up for your prescriptions. It takes 3 working days to process a request before it is ready for collection.

If you need assistance or have a query about your prescription, please speak with a Prescription Clerk who is available every morning between 0900 – 1400. Press option 2 when you dial the main surgery number.