Initially complaints are sent to our Practice Manager and then we can look into why something went wrong and how we can prevent it happening again.

We recognize that patients who complain about the care or treatment received have a right to expect a prompt, open, constructive and honest response including an explanation and if appropriate, an apology. All complaints will be acknowledge within three working days of receipt and a you will receive a reply within 10 working days.

If we believe that it will take longer than 10 working days, we will write to inform you of this and continue to send a regular update until we have completed our response.

If you have an experience you would like to share with us, or a complaint you would like to make, please use the form below or write to Joanne Adam, Practice Manager, Kingswood Surgery, Kingswood Road, Tunbridge Wells TN2 4UH.


​However, if you have a complaint and would prefer to put it directly to NHS England, please contact their Customer Contact Centre on 0300 311 2233, alternatively via email:, or by post: NHS England, PO Box 16738, Redditch, B97 9PT.